MindLab has taken officials out hunting for the irritating burdens faced by Danish companies. Now the latter will have more energy left for running their businesses.
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If the authorities’ regulatory activities are to succeed, they need to work in harmony with the day-to-day operations of companies
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MindLab used artworks to encourage people to put their experience of legal certainty into words. This provided SKAT with information that was new to it.
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Interviews and observation at selected work places inspired the Working Environment Authority to develop new ideas for communication that can promote safe behaviour at work.
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William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.
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The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.
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When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.
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Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.
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When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.
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The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.
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New procurement processes in municipalities and regions can provide better public service and at the same time aid smaller companies. MindLab helped the Danish Government initiative, the Business Innovation Fund, to understand the decision making processes of municipalities and regions in connection with purchasing.
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